Mark B
VANCLEVE, KY | 2026 Chevrolet Silverado 2500 HDJanuary 27, 2026
Darren was exceptional to work with!
Response from Tim Short Chevrolet GMC
January 28, 2026Thank you for the kind and enthusiastic feedback. We’re glad Darren made your experience exceptional from start to finish. We appreciate your trust and look forward to helping you again soon.
Franklin M
Littcarr, KY | 2025 Chevrolet Silverado 3500 HDJanuary 26, 2026
I ordered a bed liner back in November and have been waiting for it to come in. It came in and I wanted to get it installed with my upcoming service appointment. After waiting for over three hours in the customer waiting area. The lady came in and told me that parts had ordered the wrong one. All that was done on my vehicle in 3 hours was an oil change, tire rotation, and wheel well liners installed on my rear wheel well housing. Then, I was unable to find where my truck was parked after I paid the bill. Not very good customer service after purchasing my truck there new several months prior.
Response from Tim Short Chevrolet GMC
January 28, 2026It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Barry C
WHITESBURG, KY | 2026 GMC Sierra 1500January 24, 2026
Best dealership. Our go to business for years.
Response from Tim Short Chevrolet GMC
January 26, 2026Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Brad F
VANCLEVE, KY | 2024 Chevrolet TraxJanuary 20, 2026
Very slow for a minor repair. Also, no communication and service advisor would never return my call
Response from Tim Short Chevrolet GMC
January 21, 2026We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Tiffany B
PRESTONSBURG, KY | 2026 Chevrolet TraverseJanuary 20, 2026
We had a great experience at Tim Short Chevrolet. Everyone was very helpful and make the transition of trading vehicles a breeze.
Response from Tim Short Chevrolet GMC
January 21, 2026Thank you for the wonderful and genuine review. We’re glad our helpful team made your vehicle transition smooth and easy. It was a pleasure working with you, and we hope to see you again soon.
Alecia P
VIPER, KY | 2026 Chevrolet TraverseJanuary 15, 2026
WE HAD A GREAT EXPERIENCE . THE ONLY PROBLEM I HAD WAS THE WAIT. I HAD ALL FINANCE ISSUES WORKED OUT BEFORE WE WENT ONLY HAD TO LET THEM HAVE PROOF OF INCOME WHICH WE HAD AND IT STILL TOOK OVER AN HOUR BUT ALL AND ALL HAD A GOOD EXPERIENCE
Response from Tim Short Chevrolet GMC
January 16, 2026Thank you for your honest and positive feedback. While we’re glad you had a good overall experience, we also appreciate your patience with the wait. We value your business and look forward to making your next visit even smoother.
Phillip C
Sassafras, KY | 2022 GMC 1500 SierraJanuary 15, 2026
Very prompt and courteous service took care of my needs
Response from Tim Short Chevrolet GMC
January 16, 2026Thank you for the courteous and prompt feedback. We’re glad our team took great care of your needs. We appreciate your support and look forward to assisting you again.
Jeremey P
GATE CITY, VA | 2025 Chevrolet TahoeJanuary 13, 2026
Very friendly staff and was quick.
Response from Tim Short Chevrolet GMC
January 14, 2026Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Tim Short Chevrolet of Hazard and we hope to see you again soon!
Carey I
JEFF, KY | 2026 GMC AcadiaJanuary 9, 2026
Salesman Jeff aims to please; told him what Things I wanted and he found me exactly what I wanted. As a bonus, Kevin helped get my OnStar and gmc app all set up before I left.
Response from Tim Short Chevrolet GMC
January 10, 2026Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
Kalley N
Vancleeve, KY | 2021 Chevrolet ColoradoJanuary 9, 2026
Staff is always friendly and very helpful. Dropped my truck off early in the morning and was ready for pick up that evening.
Response from Tim Short Chevrolet GMC
January 9, 2026Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
